Privacy Policy for Site Users

Who we are

Our website address is: https://www.guildensuttonroofers.co.uk/.

What personal data we collect and why we collect it

Contact forms

We use contact forms to respond to customers who have requested a callback or a reply by email. This information is used solely for the purpose of getting in touch with our customers and is never passed on to any third party. If you would like your details removed, please send us an email requesting that we delete your information.

Users may be asked to provide details such as their name, email address, mailing address, phone number and so on. Users are, however, welcome to visit our site without identifying themselves. We will only collect personal data from users if they choose to submit it voluntarily. Users may always decline to provide personal information, though doing so may limit their ability to take part in certain activities on our site.

We may also collect non-personal information about users when they interact with our site. This non-personal data may include browser type, device information and technical details about how users connect to our site, such as the operating system and internet service provider in use, along with other similar information.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. This is simply for your convenience so that you do not need to re-enter your details the next time you leave a comment. These cookies will remain active for one year.

If you hold an account and log in to this site, a temporary cookie will be set to check whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

If you visit a page, an additional cookie will be stored in your browser. This cookie holds no personal data and simply helps us provide a more tailored experience for our customers. It expires after one day.

Analytics

We occasionally use analytics tools to monitor and improve the performance of our website. The software we use is Matomo Analytics, which is hosted locally. This information is not shared with any third party. You can learn more about Matomo Analytics here.

Third party websites

Users may come across advertising or other content on our site that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices of any websites linked to or from our site. Furthermore, these sites and services, including their content and links, may change over time. They may also have their own privacy and customer service policies in place. Any browsing or interaction on another website, including those that carry a link to our site, is subject to that website’s own terms and policies.

How we protect your information

We follow appropriate data collection, storage and processing practices and apply suitable security measures to guard against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction details and any other data stored on our site.

How long we retain your data

If you leave a comment, the comment and its associated metadata are kept indefinitely. This allows us to recognise and approve any follow-up comments automatically, rather than holding them in a moderation queue.

For users who register on our website, we also store the personal information provided in their user profile. All users can view, edit or delete their personal information at any time, with the exception of their username. Website administrators are also able to view and edit this information.

What rights you have over your data

If you have completed a contact form on this site or have left comments, you may request an exported copy of the personal data we hold about you, including any information you have provided. You may also request that we erase any personal data we hold about you. Please note this does not cover data we are required to retain for administrative, legal or security purposes.

Where we send your data

All data is hosted locally by our website and is not transferred elsewhere.

Your acceptance of these terms

By using this site, you are indicating your acceptance of this policy. If you do not agree with this policy, please refrain from using our site. Your continued use of the site following any updates to this policy will be taken as your acceptance of those changes.

Complaints

If you have a concern about this policy or any aspect of the personal information we hold about you, please get in touch with us via our contact page. If you remain unsatisfied, you have the right to raise a complaint with your local data protection authority.